Shipping policy

We take great care in preparing every Set Apart Collection order.

Please allow production time, usually 2-4 days before shipment. Once your order has shipped, you will receive a tracking number via email. 

Shipping usually takes 5-8 days after production, according to local carrier operations. 

Please carefully review your shipping address at checkout. We are unable to guarantee address changes once an order has been processed.

If you experience any issues with your order — including missing, damaged, or incorrect items — please contact us within 10 days of delivery at Contact.SetApartCo@gmail.com so we can review your case and do our best to make it right.

If your tracking information shows that your package was delivered but you have not received it, please allow 1 business day before contacting the shipping carrier or submitting a claim, as carriers occasionally mark packages as delivered slightly before arrival.

Please note that Set Apart Collection is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information entered at checkout.

Your satisfaction means everything to us, and we are grateful for your support of Set Apart Collection.